These Terms govern the use of the website primexai.tech and the AI implementation services provided by Primex Studios LLC, doing business as PrimexAI ("we," "us," or "our"). By using this site or ordering our services, you agree to these Terms.
Company: Primex Studios LLC (doing business as PrimexAI)
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Operations: João Pessoa, Brazil
Wyoming filing ID: 2026-002093723
Email: ai@primexai.tech
We design, build and deploy AI voice agents, AI chatbots and related automation for businesses, and connect them to our clients' CRM, telephony and messaging tools.
The scope, deliverables, timeline, KPIs and price of each project are set out in a separate written proposal or agreement (the "Agreement"). If the Agreement conflicts with these Terms, the Agreement prevails.
Articles, case studies, figures and calculators on this site are for general information. Case study results describe specific past projects and are not a promise that your business will get the same results. The ROI calculator gives estimates based on the numbers you enter.
Prices are in US dollars unless the Agreement states otherwise.
When the Agreement sets KPIs and includes a results guarantee, and the delivered solution does not reach those KPIs for reasons within our control, we will keep improving it at no extra charge or refund the setup fee for the part that was not delivered, as set out in the Agreement.
The guarantee does not cover results that depend on factors outside our control, such as the quality of your leads or data, the availability of your systems, or changes to the agreed scope.
You can cancel monthly support with the notice period set out in the Agreement. Fees already paid for a past period are non-refundable unless the Agreement states otherwise.
To deliver the project we need timely access to your systems and accurate information about your business. You are responsible for:
You may not use our services for spam, unlawful robocalls, deceptive or misleading messages, harassment, impersonation, or contacting people who have opted out. We may suspend a service that is used in violation of these Terms or the law.
AI systems can make mistakes. We configure escalation to a human for sensitive or unclear situations. Our AI agents do not give legal, medical or financial advice. Where the law requires it, the agent discloses that the caller is talking to an AI.
We keep all rights to our pre-existing tools, code, templates and methods. After full payment, you receive a license to use the deliverables for your business. You keep ownership of your data and content.
Each party keeps the other party's confidential information confidential. We process personal data as described in our Privacy Policy and in any data-processing terms included in the Agreement.
Our solutions run on third-party services such as telephony providers, AI model providers, CRM systems and messaging platforms. Their own terms apply, and we are not responsible for their outages or changes to their services.
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for lost profits or lost data. Our total liability for any claim is limited to the fees you paid us under the relevant Agreement in the three months before the claim.
Either party may end the Agreement as set out in it. We may suspend services for non-payment or for a violation of these Terms. Sections that by their nature should survive termination, including payment, intellectual property, confidentiality and limitation of liability, remain in effect.
These Terms are governed by the laws of the State of Wyoming, USA, unless the Agreement states otherwise.
We may update these Terms from time to time. The current version takes effect when it is published on this page. Signed Agreements are not changed by updates to these Terms.
Primex Studios LLC (PrimexAI)
Email: ai@primexai.tech